Our Privacy Policy

At Wachikart Marketplace, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By accessing Wachikart Marketplace, you agree to the terms outlined in this policy.

 1. Information We Collect

- Personal Information:

- When you create an account, place an order, or contact us, we collect personal information such as your name, email address, shipping address, phone number, and payment details.

- Non-Personal Information:

  - We collect non-personal information including your IP address, browser type, device information, and browsing activity on our site. This information helps us improve our website and services.

2. How We Use Your Information

- To Process Transactions:

  - We use your personal information to process and fulfill your orders, including shipping, order confirmations, and payment processing.

- To Improve Our Services:

  - Non-personal information helps us analyze how users interact with our website, allowing us to enhance user experience and site functionality.

- To Communicate with You:

  - We use your contact information to send you updates about your orders, respond to your inquiries, and provide information about new products, promotions, and events.

- To Personalize Your Experience:

  - Your information allows us to tailor our services and product recommendations to better suit your preferences.

3. Information Sharing and Disclosure

- Third-Party Service Providers:

  - We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and conducting business operations. These providers are obligated to keep your information confidential and secure.

- Legal Requirements:

  - We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders or government regulations).

- Business Transfers:

  - In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner as part of the business transfer.

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure socket layer (SSL) technology, and regular security assessments.

5. Your Choices and Rights

- Access and Update:

  - You can access and update your personal information by logging into your account on our website. If you need further assistance, please contact our customer support team.

- Opt-Out:

  - You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in the email or contacting our customer support team. Note that you may still receive non-promotional emails related to your orders or account.

- Data Deletion:

  - You may request the deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

 6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

- Email: support@wachikart.com

- Phone: +254 769 095 213

- Address: CPA Building Centre, Along Thika Road

Thank you for choosing Wachikart Marketplace. Your trust is important to us, and we are committed to protecting your privacy.