Our Return Policy

At Wachikart Marketplace, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we are here to help. Please read our Return Policy for more details.

1. Return Eligibility

- Time Frame: You have 3 days from the date of delivery to return an item.

- Condition: Items must be returned in their original condition, unused, and with all original packaging and tags attached.

- Non-Returnable Items: Certain items cannot be returned, including but not limited to:

  - Perishable goods (e.g., food, flowers)

  - Personalized or custom-made items

  - Intimate or sanitary goods (e.g., undergarments, swimwear)

  - Downloadable software products

  - Gift cards

2. Return Process

- Initiate a Return:

  - Log in to your Wachikart Marketplace account.

  - Go to the "My Orders" section and select the order you wish to return.

  - Click on the "Return Item" button and follow the prompts to complete the return request.

  - You can also contact our customer support team at [customer support email] or [customer support phone number] for assistance.

- Return Shipping:

  - Once your return request is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.

  - Please securely pack the item and include the original receipt or proof of purchase.

3. Refunds

- Inspection and Approval:

  - Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria.

  - If the return is approved, we will process your refund within [number of days, e.g., 7-10 business days].

  - The refund will be issued to the original payment method used during the purchase.

- Partial Refunds:

  - Partial refunds may be granted in certain situations, such as:

    - Items not in their original condition

    - Items missing parts or packaging

    - Returns initiated beyond the specified return period

 4. Exchanges

- Exchanges: If you wish to exchange an item for a different size, color, or product, please return the original item according to the return process and place a new order for the desired item.

 5. Damaged or Defective Items

- Reporting Issues:

  - If you receive a damaged or defective item, please contact our customer support team immediately at [customer support email] or [customer support phone number].

  - Provide details and, if possible, include photos of the damage or defect.

- Resolution:

  - We will work with you to resolve the issue, which may include offering a replacement, exchange, or full refund.

6. Return Shipping Costs

- Customer Responsibility:

  - For most returns, customers are responsible for the return shipping costs.

- Exceptions:

  - If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.

 7. Contact Us

If you have any questions or need further assistance with your return, please contact our customer support team:

- Email: support@wachikart.com

- Phone: +254 769 095 213

- Live Chat: Available on our website during business hours.

Thank you for shopping with Wachikart Marketplace! We appreciate your business and are here to help with any concerns you may have.